FAQ

FAQ

Questions, answered.

Everything you need before you add to cart.

4.9 stars · 866 sales

Over 5 years selling handmade goods on Etsy — your satisfaction is our quest.

Ships via USPS

Domestic & international shipping available. Tracking included on every order.

Fast replies

We’re a small shop and we read every message. Expect a reply within 1 business day.

Orders & Shipping

Where do you ship?

We ship anywhere in the United States. International shipping is available for select items — the options available to you will appear at checkout based on your location and the products in your cart. Some items (like certain body care products) may have carrier restrictions for international delivery.

How long will it take to receive my order?

Because most of our products are handmade in small batches, orders typically take 3–7 business days to process before they ship. During busy seasons or sales, this may be a little longer. Once shipped, domestic delivery via USPS Ground Advantage takes an additional 2–5 business days. You’ll receive a tracking number by email as soon as your order is on its way.

How is shipping cost calculated?

Shipping is calculated at checkout based on the weight of your order and your delivery zone. We don’t mark up shipping, you pay what we pay. Due to the nature of bath and body products, we’re unable to accept returns. That said, if anything arrives damaged or isn’t right, reach out to us and we’ll make it right.

Can I track my order?

Yes! Once your order ships, you’ll receive an email with a USPS tracking number. You can track your package at usps.com or through the link in your shipping confirmation email.

Package showing delivered but not arrived? Wait 24 hours — GPS scans can sometimes fire early. Check around your door, mailbox, and with neighbors. If it’s still missing after 48 hours, contact us and we’ll help file a claim with USPS.

Products

What kinds of products do you sell?

We make gamer and geek-inspired goods for your space and your self-care routine, including:

  • Soaps — themed bars inspired by fantasy RPG classes and characters
  • Body care — bath & body products to level up your routine
  • Drinkware — ceramic mugs, wine tumblers, travel tumblers, and clear tumblers with straws
  • Stickers & tees — wearable fandom love
  • Book Date Bundles — the perfect cozy gift set

What are your soaps made of? Are they safe for sensitive skin?

Our soaps are handcrafted with care. Full ingredient lists are included on each product listing. If you have known allergies or sensitivities, please review the ingredients before ordering — and feel free to contact us with any questions.

Are the mugs and tumblers dishwasher safe?

Our ceramic mugs are generally top-rack dishwasher safe, but to preserve the design, we recommend hand washing. Tumblers with printed designs should always be hand washed. Specific care instructions are noted on each product listing.

Are your products officially licensed?

Our products are fan-made and inspired by gaming and pop culture themes. They are not officially licensed by any game publisher or studio. We’re a small indie shop celebrating the things we love!

Can I request a custom design?

We love hearing ideas from the community! While we can’t guarantee every request, feel free to reach out or message us on Etsy. Custom and bulk orders may be possible depending on the item — just ask!

Returns & Exchanges

Can I return my order?

Because our soaps and body care items are handmade personal care products, we are unable to accept returns on these for hygiene reasons. For mugs, tumblers, stickers, and apparel, return and exchange eligibility is noted on each product listing. If something arrived damaged or wasn’t as described, please contact us within 7 days of delivery with a photo and we’ll make it right.

My order arrived damaged. What do I do?

We’re so sorry! Please contact us within 7 days of delivery with your order number and a photo of the damage. We’ll send a replacement or issue a refund as quickly as possible.

Can I cancel or change my order?

You may cancel your order within 4 hours of purchase. After that, we may have already begun making your order and cannot guarantee a cancellation. Please contact us as soon as possible if you need to make a change.

Payments & Security

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Klarna at checkout. Your payment information is encrypted and secure — we never see or store your card details.

Is it safe to order on purpledreamsgifts.com?

Absolutely. Our site uses SSL encryption and all payments are handled by trusted, PCI-compliant processors. We’ve been selling for over 5 years on Etsy with 866+ sales and a 4.9-star rating — your trust means everything to us.

Do you have an Etsy shop too?

Yes! You can find us on Etsy at PurpleDreamsGifts. Ordering directly from this website helps support us as a small business — but we’re happy to meet you wherever is easiest for you. ✨

Do you offer discount codes or sales?

Yes! The best way to hear about sales and promos is to subscribe to our email list and follow us on social media. We run sales seasonally and love treating our community.

Still have questions? We’d love to help.

Contact us